Insurance

Insurance
during flight
Travel cancellation
insurance
NordStar Airlines (JSC NordStar Airlines) together with AlfaStrakhovanie OJSC offers you to purchase a comprehensive in-flight passenger insurance policy for the duration of the flight.
After booking and paying for the order you will receive a policy formed by the system in the form of a pdf-file
The file containing the policy will be sent to your e-mail address specified at the time of booking together with the itinerary receipt of NordStar Airlines electronic ticket
Thanks to this unique technology you will not need to additionally contact the insurer in order to get the policy in paper form — you just need to print the policy yourself
The insurance policy protects:
your life and health - payment up to 500,000 roubles
luggage from loss (destruction) and damage - up to 45,000 roubles
against the flight delay - up to 5,000 roubles
in case of cancellation of flight cancellation - up to 5,000 roubles
expenses related to restoration of documents - up to 5,000 roubles.

Reliable protection in case of unforeseen situations during the flight will cost only 295 rubles1 for “one-way” flights without intermediate landings or 490 rubles1 for "one-way" flights with intermediate landings, "round-trip" flights and complex routes

Detailed terms and conditions of insurance, as well as the table of insurance claim payments, are set forth in the Terms of public offer for conclusion of the insurance agreement.

1 - The amounts of insurance premium per one and each Insured in Russian rubles are specified. For each of the Insured passengers, whose data are entered at the time of booking and payment for the air ticket on www.nordstar.ru, a separate insurance policy is formed. The total cost of the service (amount of the insurance premium) for each of the insurance policies is calculated separately on the basis of the number of segments (legs) in the booked flight. A segment (leg) of the flight is understood as carriage between successive points of take-off and landing of the aircraft indicated in the itinerary receipt of the electronic ticket as a separate flight.
NordStar Airlines (JSC NordStar Airlines) together with AlfaStrakhovanie OJSC offers you to purchase a comprehensive in-flight passenger insurance policy for the duration of the flight.
Reimbursement of the cost of the air ticket in case your trip is cancelled for the following reasons:
  • Hospitalization
  • Infectious diseases
  • Injury
  • Passing away
  • Vaccination
  • Visa denial
  • Property damage
  • Staff redundancy
  • Theft of documents
  • Public transport accident
  • Road traffic accident
  • Natural disasters
  • Judicial proceedings
  • Investigative actions
  • Assistance to representatives of public authorities
  • Conscription
Cost of insurance policy
from 100 to 800 rubles
the cost of the policy is based on the cost of air transportation
The insurance payment in case of occurrence of an insured event is between 5,000 and 40,000 roubles
Detailed terms and conditions of insurance, as well as the table of insurance claim payments, are set forth in the Terms of public offer for conclusion of the insurance agreement
In case of occurrence of an insured event, the insurance payment shall be made under one of the two options:
Option 1:
By way of reimbursement of the passenger’s expenses related to cancellation (return) of travel documents (tickets) specified in the policy, in the amount of the difference between their cost paid by the passenger and the amount returned by the carrier and/or the person authorized by them to the passenger upon return/cancellation of travel documents
Option 2:
By way of reimbursement of the costs incurred by the passenger in connection with the change of the date/time of departure along the same route (or its leg) - Ticket exchange. Payment shall be made within the insurance amount in the amount of additional payments in case of difference in rates and other fees made in favour of the carrier
Policy change/return
  • In the event of a voluntary or forced change in the dates of carriage and/or flights specified in this policy and on the Insured’s electronic ticket (if the reservation number (PNR) and/or air ticket remain unchanged), this policy shall not be re-issued and shall continue to apply to the changed dates of carriage and/or flights. The insurance premium shall be refunded in the amount of 100% in case of withdrawal of the passenger from the insurance contract less than 24 hours from the moment of payment thereof.
  • In case of withdrawal of the passenger from the contract of insurance against impossibility to travel at a later time than 24 hours from the moment of payment, the paid insurance premium shall not be refunded.