Prepaid luggage
If you travel using regular NordStar Airlines’ flights with large quantity of luggage that exceeds free luggage allowance for your tariff level, we recommend you to use Prepaid Luggage service and pay for excess luggage at more favorable rates.
Benefits
Saving time for luggage check-in and payment at the airport
Guaranteed confirmation of excess luggage transportation
Confirmation of the service
Prepaid Luggage service can be confirmed on the Airline website or at a ticket agency:
- When buying a flight ticket.
- Any time after purchasing ticket prior to the flight departure.
The “Prepaid Baggage” service is not available on flights operated by partner airlines under the code-sharing agreements.
Prepaid Baggage service is not provided for the following flights:
- Krasnoyarsk - Baykit - Krasnoyarsk
- Krasnoyarsk - Vanavara - Krasnoyarsk
- Krasnoyarsk - Igarka - Krasnoyarsk
- Krasnoyarsk - Norilsk - Krasnoyarsk
- Krasnoyarsk - Podkamennaya Tunguska - Krasnoyarsk
- Krasnoyarsk - Severo-Yeniseysk - Krasnoyarsk
- Krasnoyarsk - Tura - Krasnoyarsk
- Krasnoyarsk - Turukhansk - Krasnoyarsk
- Krasnoyarsk - Hatanga - Krasnoyarsk
Service refund
The “Prepaid Baggage” service is subject to refund in full if it has not been provided to the passenger:
- In case of voluntary refusal of the passenger from service.
- In case of voluntary refusal of the passenger from transportation.
- In case of involuntary refusal of the passenger from transportation.
- In case of flight cancellation and impossibility to provide the service.
- In case of the carrier’s unilateral termination of the air carriage agreement.
When a passenger applies for money refund for Prepaid Baggage service, the passenger must fill in the return application form.
You can get additional information about the terms of the service provision by calling NordStar Airlines contact center – 8-800-700-8-007.
Calculating the cost of extra baggage
You can calculate the cost of extra baggage by yourself using the online baggage calculator.