If you travel using regular NordStar Airlines’ flights with large quantity of luggage that exceeds free luggage allowance for your tariff level, we recommend you to use Prepaid Luggage service and pay for excess luggage at more favorable rates.
Advantages
Saving time for luggage check-in and payment at the airport
Guaranteed confirmation of excess luggage transportation
Discount system
discount 800 rub.
discount 400 rub.
discount 0 rub.
when buying more than 24 hours before the flight departure
when buying between 24 to 3 hours before the flight departure
if you decide to buy luggage less than 3 hours before the flight departure
Confirmation of the service
Prepaid Luggage service can be confirmed on the Airline website or at a ticket agency:
When buying an air ticket
After buying an air ticket through the My orders service
Via the Airline Contact centre
At the airport and in ticketing agencies
Excess luggage cost calculation
You can calculate the cost of extra baggage by yourself using the online baggage calculator.
Service refund
    The “Prepaid Baggage” service is subject to refund in full if it has not been provided to the passenger:
  • In case of voluntary refusal of the passenger from service.
  • In case of voluntary refusal of the passenger from transportation.
  • In case of involuntary refusal of the passenger from transportation.
  • In case of flight cancellation and impossibility to provide the service.
  • In case of the carrier’s unilateral termination of the air carriage agreement.

When a passenger applies for money refund for Prepaid Baggage service, the passenger must fill in the return application.

You can get additional information about the terms of the service provision by calling NordStar Airlines contact center – 8-800-700-8-007.