In accordance with the Rules for the carriage of passengers and baggage on NordStar flights, adult passengers are allowed to carry pets (birds).

A passenger traveling with an animal must have and present at check-in valid animal health documents (certificates) issued by the competent authorities in the field of veterinary medicine.

The service is available when booking tickets for all NordStar flights and is paid at the airport of departure when checking in for the flight.

Transporting an animal in the cabin

You can book a service for the carriage of pets in the aircraft cabin if:

your pet weighs less than 10 kg (including container or cage)
the size of the container (cage) in the sum of three dimensions (length / height / width) must not exceed 118 cm
The height of the container (cage) must not exceed 23 cm
The bottom of the cage or container must be tight, waterproof and covered with absorbent material. The cage and container must be free from spillage of absorbent material.
The dimensions of the cage or container should allow the animal to stand up to its full height and turn around. The bird cage should be covered with a dense, opaque cloth.

The following restrictions apply when placing animals (birds) in the aircraft cabin:

Boeing 737 aircraft - no more than 12 animals (birds), of which: no more than 2 in business class, no more than 10 in economy class;

ATR 42-500 aircraft - no more than 4 animals (birds).

Requirements for the carriage of animals when departing from Pulkovo Airport

weight up to 10 kg

with container or cage

Carrying an animal in an adjacent seat in the aircraft cabin

You can book a service for the carriage of pets in the cabin on a separate passenger seat next to the owner if:

you are traveling in economy class
your pet weighs less than 23 kg (including container or cage)
the size of the container (cage) must not exceed 55 * 40 * 40 cm
the bottom of the cage or container must be tight, waterproof and covered with absorbent material, and the cage or container must be tightly fastened to the seat with seat belts
The dimensions of the cage or container must allow the animal to stand up to its full height and turn around. The bird cage must be covered with a dense opaque cloth
for a passenger carrying a pet in an adjacent seat, a seat will be booked by the window and in the center of the seat unit. During the entire flight, the animal must be placed on a seat near the window, in a container (cage), fastened with seat belts.

weight less than 23 kg

with container or cage

Carrying an animal in the hold of an aircraft

If your pet (including a container or cage) weighs more than 10 kg, it can be transported in the aircraft hold.

To transport an animal, the passenger must provide a container or cage of sufficient size with air access and reliable construction.
The bottom of the cage or container must be tight, waterproof and covered with absorbent material. The cage and container must be free from spillage of absorbent material.

Requirements for the carriage of animals when departing from Pulkovo Airport

weight over 10 kg

with container or cage

Carrying a guide dog

Guide dogs accompanying visually impaired (hearing) passengers are transported in the aircraft cabin free of charge in excess of the free baggage allowance subject to appropriate training, as evidenced by a certificate, provided that such a dog has a collar , the muzzle and she is tied at the feet of the owner.

Carrying a service dog

Transportation of a service dog in the aircraft cabin can be performed upon presentation of a document confirming that the passenger accompanying the service dog is an employee of the canine service of the federal executive body, and a document confirming the special training of a service dog.

A service dog carried in the aircraft cabin must have a collar, a muzzle and be tied to the seat at the feet of the accompanying passenger.

Recommendations of the airline for the carriage of dangerous dog breeds

Transportation of dangerous breeds of dogs can be carried out exclusively in special cages with a reinforced structure and only in the cargo hold. It is not allowed to transport these breeds of dogs unaccompanied by the owner.

List of dog breeds that are considered dangerous *:

1. American Pit Bull Terrier
2. American Staffordshire Terrier
3. Staffordshire Bull Terrier
4. Bull Terrier (miniature bull terriers do not belong to dangerous breeds)
5. American Bulldog
6. Dogo Argentino
7. Karabash / Kangal / Anatolian Shepherd
8. Caucasian Shepherd Dog
9. Rottweiler

* NordStar Airlines reserves the right to refuse carriage of an animal belonging to the above category. The list of dangerous breeds is determined by the airline itself.

Additional information

Pets (birds) are accepted for carriage on condition that the passenger assumes full responsibility for them. NordStar Airlines is not responsible for injury, loss, illness or death of an animal (bird), as well as refusal to import (or transport) them to (through) a country (territory) for international air transportation.

The passenger is obliged to comply with all requirements of the NordStar airline, reimburse the airline for losses and additional costs that may arise during the carriage of an animal (bird).

If your pet (together with a container or cage) weighs more than 30 kg and you are planning to fly on a NordStar charter flight, the pet transportation service is not provided.

8-800-700-8-007

the call is free for customers within the territory of the Russian Federation

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