General provisions

1.1. Scope of Application
1.2. Relation with Legislation
1.3. Regulations Modification
1.4. Terms and Definitions
1.5. Abbreviations

1.1. Scope of Application

1.1.1. These Regulations are developed according to Federal Air Regulations approved by Order No.82 of the Ministry of Transport of RF (Russian Federation) of June 28, 2007 General Air Regulations for Passengers, Baggage, Cargo Carriage and Requirements for Services Provided to Passengers, Consigners and Consignees articles of Chapter XV of the Air Code of the Russian Federation and according to the Russian and international legal documents in the sphere of air transportation and non-unified regulations for passengers, baggage and airline’s cargo carriage.

1.1.2. These Regulations should be published at:

  1. the enterprise portal;
  2. the Airline web-site www.nordstar.ru.

1.1.3. The Regulations apply to domestic and international passengers, baggage and cargo transportation performed by the Carrier. The Regulations settle obligations, rights and liabilities of the Carrier and other legal entities taking part in transportation arrangement and using the Carrier’s services.

1.1.4. The Regulations determine terms of air transportation performance set forth in an air transportation agreement (a ticket, air waybill) and constitute its integral part. The Regulations apply to all types of air transportation of passengers, baggage and cargoes, including operational transportation and re-lated maintenance performed by the carrier for a settled reward.

1.1.5. In course of international transportation, these Regulations apply insofar as they are not in conflict with international treaties of the Russian Federation on air traffic,

1.1.6. Issues regarding application of these Regulations and other regulatory documents executed to de-velop these regulations that arise with passengers and baggage while filing sales of transportation services, fulfilling procedures of traffic documents check-in, boarding and debarkation should be settled by the Carrier’s officials or its authorized agents.

1.1.7. The Carrier shall arrange, ensure and carry out transportation of passengers, luggage and cargo by the scheduled flights. The Carrier shall be entitled to assign its obligations under an Air Carriage Contract or portion thereof to a person booking, selling and arranging transportation according to the documents of carriage for the Carrier, to a person rendering services to arriving and departing passengers in the area and buildings of the airport terminal, or to another person including another carrier being liable for their actions (omission) as well as for execution of the Passenger Air Car-riage Contract and Luggage Air Carriage Contract to the passenger, consignor and consignee.

1.1.8. The Carrier performs passengers, baggage and cargo transportation by charter flights pursuant to an Aircraft Freight (Charter) Agreement.

1.2. Relation with Legislation

1.2.1. Rights, obligations and liability of parties arising from a passenger and baggage transportation agreement shall be governed by:

  1. the Air Code of the Russian Federation and other legislative documents of the Russian Federation, conventions on international air transportation, IATA documents and provi-sions of effective international treaties and agreements of the Russian Federation on air traffic;
  2. Federal Air Regulations approved by Order No.82 of the Ministry of Transport of the RF of June 28, 2007 General Air Regulations for Passengers, Baggage, Cargo Carriage and Requirements for Services Provided to Passengers, Consigners and Consignees.
  3. Civil Code of the RF;
  4. Federal Law No. 132-FZ of November 24, 1996 On the Fundamental Principles of Tourist Activities in the Russian Federation; RF Law No. N 2300-1 of February 07, 1992 On Protection of Consumer Rights;
  5. These Regulations.
  6. By the guidelines "Making air transportation services available to passengers with disabilities";
  7. By Order of the Ministry of Transport of the Russian Federation "On approval of the procedure for provision of services to disabled passengers and passengers with special needs at airports and on aircrafts" dated February 15, 2016, No. 24.
  8. Appendix to the order of the Ministry of transport of Russian Federation "Form of electronic passenger ticket and baggage receipt in civil aviation" dated November 8, 2006 No. 134.

1.2.2. International transportation of passengers and baggage is subject to relevant compulsory decrees, regulations and guidelines of competent authorities of the country in the territory, from the territory or through the territory of which such transportation is performed.

1.2.3. If any provisions of these Regulations or traffic documents are in conflict with legislation of a respective country and cannot be amended by agreement of parties of an air transportation agreement, such provisions stay valid and are deemed a part of a transportation agreement insofar as they are not in conflict with the said legislation. In this case invalidity of any provision of these Regulations does not affect validity of other provisions of these Regulations.

1.2.4. Regarding international flights, the Carrier’s liability is governed by conventions on international air transportation, International Civil Aviation Organization (ICAO) documents, excluding flights that are not this type pursuant to definitions of these documents.

1.3. Regulations Modification

1.3.1. These Regulations and other Regulations issued to develop them, guidelines, instructions and documents governing air transportation may be amended without prior warning to passengers, consigners and consignees, provided no such amendment is applied to a passenger, consigner or consignee after concluding a passenger air transportation agreement, a cargo air transportation agreement. In this case, amendments of these Regulations come into force from the moment of its official approval and introduction. These Regulations may be amended pursuant to requirements of effective legislation of the Russian Federation, international treaties and agreements on air traffic.

1.3.2. Airline representatives and agents providing services on its behalf and supporting passengers, baggage and cargo transportation may not amend or cancel provisions of Regulations for Air Transportation settled by the Carrier.

1.4. Terms and Definitions

Airport – a complex of buildings including an aerodrome, terminal and other buildings for aircraft arrival and departure and air transfer support that has necessary equipment, aviation personnel and other staff for these purposes.

Airline – OJSC Nordstar Airlines (the Carrier, employees and staff authorized to act within their competence and representatives).

Sales Agency – an agency authorized to sale air tickets for the Airline flights on strict reporting forms.

Baggage – a passenger’s personal possessions packed for departure, transported by the Carrier at an aircraft under a passenger air transportation agreement.

Checked-in Baggage – passenger’s baggage accepted by the Carrier for air transportation under the Carrier’s liability to which a baggage tag was given by the Carrier.

Unchecked Baggage (Carry-on Luggage) – means any passenger's baggage other than registered.

Oversized Baggage – passenger’s baggage the sum of dimensions of one piece of which excesses 203 cm in the sum of three dimensions.

Excess Baggage – baggage of a passenger at the conclusion of the contract of air carriage of passengers, providing for the normal free baggage allowance, excess carrier norms of free baggage allowance or baggage of a passenger at the conclusion of the contract of air carriage of passengers, not providing for the normal free baggage allowance.

Transfer Baggage – baggage that is reloaded from an aircraft performing one flight to an aircraft performing another flight on air transfer route in an airport transfer zone under a passenger air transportation agreement.

Heavy Baggage – passenger’s baggage one piece of which weighs over 30 kg.

Baggage Number (Identification) Tag – a document issued by the Carrier for identification of a passenger’s checked-in baggage only.

Baggage Ticket – a traffic document that confirms acceptance of baggage for transportation in case a passenger carries baggage.

Ticket – a traffic document that confirms conclusion of a passenger and baggage air transportation agreement that includes a baggage ticket.

Strict Report Form (BSO) – a standard traffic document form (a ticket, a baggage ticket, excess baggage payment certificate, MCO (Miscellaneous Charges Order)) that is approved and registered according to the settled procedure and has a unique number according to BSO numbering system. It is compulsory to certify a filled in BSO with a stamp of an agency (validator) that filed transportation.

“TO CABIN” Tag – a document that allows a passenger to keep things not included in a list of things allowed for transportation while in an aircraft cabin.

Sick Person – an unhealthy passenger, one suffering from a certain disease.

Ticket Reservation – advanced seta reservation for a passenger for a certain flight and date or advanced reservation of volume and tonnage for baggage transportation.

Air Transportation – transportation of passengers, baggage and cargos at aircrafts under and according to terms of a concluded air transportation agreement.

Domestic Air Transportation – air transportation during which departure and destination points and all landing points are located in the territory of the Russian Federation.

Unload from an Aircraft – a process of taking baggage from an aircraft after its landing monitored by the Carrier or its authorized person.

Debarkation from an Aircraft – a process of passengers leaving an aircraft after its landing monitored by the Carrier or its authorized person.

Sums Refund – repayment of a whole or part of a transportation and service price that had been paid earlier, but the transportation and services were not used to a passenger or his/her authorized person.

Harm – includes passenger’s death or damage to his/her health, loss, lack or damage of baggage and cargos, of whatever nature, that appeared as a result of or in connection with transportation or other services provided by the Carrier.

Aircraft – an aircraft.

Cargo – property accepted for transportation at an aircraft including unaccompanied baggage filed with an air waybill.

Undocumented Baggage – a cargo that arrived to an airport without an air waybill and other necessary documents or a cargo that is stored in a warehouse and does not have documents or a cargo with illegible marks or without marks.

Light Cargo – a cargo with volume over 0,006 cubic meters per 1 kg gross weight.

Unclaimed Cargo – a cargo that was not received by a consignee within 30 days after the Carrier’s sending a notification to consignee about non-receipt of the cargo or due to inability to fulfill received instructions.

Oversized Cargo – a cargo the size of one piece of which excesses dimensions of loading hatches and/or cargo compartments of passenger aircrafts transporting the cargo.

Hazardous Cargo – items or substances that in case of air their transportation may constitute a material threat to lives and health of passengers, flight safety and property security. Objects and substances that may constitute threat to health, property security or environmental safety and are stipulated in a list of hazardous cargoes or classified as hazardous cargoes according to international treaties and domestic law of the Russian Federation.

Special Cargo - a cargo peculiarity or value of which urges special care or procedure during acceptance, storage, transportation, loading and unloading.

Cargo with Declared Value – a cargo value of which is stipulated by a consigner in an air waybill.

Perishable Cargo – products of plant and animal origin and products of their processing, live plants, fish seeds and other cargoes that urge special storage and transportation conditions (proper temperatures, humidity, etc.). Objects and substances subject to deterioration upon expiration of a certain shelf life or under harmful impact of temperature, humidity and other environment conditions.

Transit Cargo – a cargo that according to an air waybill is transported at the same flight by which it was delivered to an intermediate airport (midpoint).

Transfer Cargo – a cargo that according to an air waybill is delivered to an airport (midpoint) at one flight and transported further by another flight of the same carrier.

Heavy Cargo – a cargo with weight of a separate piece equal to 80 kg and more for domestic airlines and 150 kg and more for international airlines.

Valuable cargo – a cargo containing gold in coins, bars or sand, platinum, silver, precious metalware, silver jewelry, other precious metals, precious and semi-precious stones, including industrial diamonds, currency in banknotes and coins, shares, bonds, coupons, uncancelled stamps and other securities, jewelry, fur products and works of art, antiques, coins, arms, (vases, figurines, tableware and souvenirs made of glass, china and similar materials) that are transported under special terms.

Air Waybill – a traffic document that certifies conclusion of an air transportation agreement, cargo acceptance for transportation and cargo transportation terms.

Consignment – one or several pieces of cargo that are accepted at the same time from the same consigner, go under one air waybill for the same consignee.

Batch of Cargo – a cargo accepted from one consigner for transportation for one or several consignees under several air waybills.

Consigner – an enterprise or an individual who has provided a cargo for transportation and stipulated as a consigner in a traffic document.

Consignee – an individual or an enterprise details of which are entered into an air waybill as a party to which a carrier should deliver a cargo.

Group (of Passengers) – a group of passengers travelling by the same flight and simultaneously providing baggage for checking, provided they are connected by kinship (which has to be proved by documents) or they have notified the Airlines that they travel as a Group.

Rodents – the largest order of mammals. A distinctive feature of rodents is a diastem and one pair of large incisors on the lower and upper jaw. Rodents include the following animals:

Suborder Sciuromorpha:

  • family Aplodontiidae
  • family Sciuridae, including a squirrel and a marmot
  • family Gliridae

Suborder Castorimorpha:

  • family Castoridae
  • family Geomyidae
  • family Heteromyidae

Suborder Hystricomorpha:

  • Superfamily Cavioidea
  • family Dasyproctidae
  • family Hydrochoeridae
  • family Dinomyidae
  • family Caviidae
  • Superfamily Octodontoidea
  • family Octodontidae
  • family Echimyidae
  • family Capromyidae
  • family Myocastoridae
  • Superfamily Chinchilloidea
  • family Chinchillidae
  • family Abrocomidae
  • (unclassified)
  • family Diatomyidae
  • family Hystricidae
  • family Erethizontidae
  • family Bathyergidae
  • family Petromuridae
  • family Thryonomyidae
  • family Ctenodactylidae
  • family Ctenomyidae

suborder Anomaluromorpha:

  • family Pedetidae
  • family Anomaluridae

suborder Myomorpha:

  • family Dipodidae
  • family Zapodidae
  • family Muridae
  • family Platacanthomyidae
  • family Spalacidae
  • family Calomyscidae
  • family Nesomyidae
  • family Cricetidae

Days – calendar days including all seven days of a week. For determination of terms a day on which a record was made is not counted. For determination of a rate validity term the date of a ticket issue or a flight start is not counted. In case of a claim days are counted from 00.00 of a day following the day when an event took place or an action was performed.

Air Transportation Agreement (Agreement) – a public agreement for Air Transportation services concluded between the Airlines and a Passenger under terms set forth in these Regulations. An Agreement is deemed entered into from the moment of a Passenger’s due and timely payment for an order/reservation and is valid through the parties’ fulfillment of their obligations under the Agreement.

Cargo Air Transportation Agreement (Agreement) – a public agreement for Air Transportation services concluded between the Airlines and a Consigner under the terms set forth in these Regulations. An Agreement is deemed entered into from the moment of passing a cargo to the Carrier and is valid through the parties’ fulfillment of their obligations under the Agreement.

Aircraft Freight (Charter) Agreement – a contract under which one party (charteree) is obliged to supply the other party (charterer) for reward with one or several aircrafts or a part of an aircraft for one or several flights to transport passengers and cargo.

Pre-flight Inspection – inspection of carry-on luggage, baggage and passengers (personal inspection), aircrafts, cargoes, air crews, support staff, onboard stock in order to find substances and objects forbidden to be carried (explosives, flammable, radioactive and poisonous substances, arms, ammunition, drugs, etc.) aboard an aircraft according to aviation security terms.

Misdirected Baggage – checked-in baggage an identification tag of which specifies an airport (point) that is different from an airport(s) (point(s)) where the baggage should be delivered according to air transportation agreement.

Convention – — Convention on unification of rules regarding international air transportation signed in Warsaw on October 12, 1929 (hereinafter “Warsaw Convention”) with additions introduced in the Hague on September 28, 1955.

Pets – dogs, cats, birds and other small (tamed) pets.

Marks – text, legend and pictures on baggage / cargo package.

Transportation Route – an aircraft’s travel line stipulated in a passenger’s ticket: airports (points) of departure, transfer, stop and destination.

Itinerary Receipt – a document printed by a passenger when he/she buys an electronic ticket. It is executed on an A series sheet of paper or at BSO and given to a Passenger after he/she has paid the whole cost of air transportation, including charges and special services and contains information about the carrier’s name, date of buying.

International Air Transportation – transportation for which the departure point and the arrival point are located:

  • in the territory of two states respectively;
  • in the territory of one state if a landing point (s) in the territory of another state is presupposed.

Insects – a class of invertebrate arthropod animals.

Violation of Air Transportation Regulations – any violations of a work procedure settled at an aircraft (cargo misdirection, lack of mass or seats, damage, loss and separation of documents and a cargo, incorrect execution of traffic documents) that caused or could cause harmful consequences.

Unlawful Interference – unlawful actions (failure to act) that threaten safety in the aviation sphere, cause accidents with people, property damage, hijacking or air piracy or threatening with such consequences.

Stop-over – a temporary transportation stop in some point between the departure and arrival points agreed by a passenger and the carrier.

Arms – arms, ammunition and rounds for it, special means, devices and items passed for temporary storage for the period of flight by passengers who have a relevant license for their possession and carrying and in necessary cases for its import into and export from the territory of the Russian Federation.

Passenger – a person excluding crew members who are carried or is to be carried in an aircraft according to an air transportation agreement.

Passenger with Reduced Mobility – a passenger whose ability to move while using air transport is limited/or whose state requires special care while providing services.

Transit Passenger – a passenger who according to air transportation agreement arrived to an airport (point) of an aircraft intermediate landing and travel further by the same aircraft to the destination point.

Transfer Passenger – a passenger who according to an air transportation agreement arrived to an airport (point) of transfer (change) by an aircraft performing one flight and continues the travel by another aircraft performing another flight along the transportation route.

Carrier – an aviation enterprise disregarding its type of incorporation and form of ownership the major aim of activity for which is to perform for reward transportation of passengers and their luggage under license.

Traffic Document – a ticket, baggage ticket, air waybill, excess baggage payment certificate, miscellaneous charges certificate, electronic miscellaneous document.

Receiving Carrier – a carrier to a flight of which a passenger makes a change and reloads baggage for further transportation.

Test Animals – animals subject to tests.

Flight Coupon – a part of passenger ticket that gives a passenger the right (if there is a passenger coupon) for air transportation between the departure point (airport) and the destination point (airport).

Boarding Pass – a document that is issued to a passenger upon checking-in and confirms the fact of accepting the passenger for transportation. A boarding pass should contain the following information: passenger’s name and surname, flight number, departure and destination points, departure date and time, time of landing finish, registration number, seta number in a cabin, departure gate number, number of seats and weight of checked-in baggage, special service code (if any). A boarding pass is document that may prove violation of air transportation rules regarding baggage transportation (non-delivery or lack).

Telecommunication Enterprise – an independent self-financing production unit in the all-country telecommunication system arranging its activities and production process of message transfer.

Reptiles – a class of mainly terrestrial vertebrate animals, including modern tortoises, crocodiles, Sphenodоntida, Amphisbaena, lizards and snakes.

Claim – a demand of an interested person to reimburse for harm done to a passenger or baggage as a result of air transportation executed in writing and provided to the carrier.

Flight – aircraft flight (scheduled or unscheduled) performed in one direction from the starting to the final point of a route.

Regular Flight – a flight performed along the route settled by schedule.

Additional Flight – aircraft flight performed additionally to schedule along the same route settled for regular flights.

Charter Flight – a flight performed under a contract of air charter.

Carry-on Luggage – a passenger’s possessions that are kept in a cabin during flight under care of the passenger.

Fish seeds – baby fishes meant for growing in fish ponds with the purpose of getting marketable products or fish breeding.

SAB – Aviation Security Service.

Airport External Aviation Security Service – independent structural airport division that fulfills a at an airport a complex of activities on ensuring civil aviation security from acts of unlawful interference with its activities and enhancing (additionally) security measures in the period of high threat to air transport or under emergency circumstances (p. 1.2 of Standard Convention on Airport SAB).

Operator Aviation Security Service – an operator’s structural division ensuring independent compliance with requirements of Regulations, rules and aviation security procedures by engaging for these purposes airport aviation security services on a contractual basis (Clause 13 of Convention on Federal system of safeguarding civil aviation (GA) operations against acts of unlawful interference (ANV).

Assistance-dog – specially trained dogs of dog service of federal executive authorities used in a certain activity.

Charge – a cost determined by the Carrier or its agent taken for arrangement of special transportation conditions and provision of additional services during air transportation of a passenger, baggage or cargo that is certified by a traffic document issue.

Agreed Stop Points – — points stipulated in a ticket or Airlines schedule as planned stop points along a passenger’s route, except the departure and destination points.

Stop-Over – a passenger’s deliberate finish of travel in a point between the departure and destination points agreed with the Carrier in advance.

Rate – a payment duly approved by the Carrier that is taken from a passenger for air transportation of the passenger and baggage.

Customs Control – an aggregate of measures taken by the Customs authorities to ensure compliance with customs legislation of the Russian Federation.

Loss of Cargo – failure to perform and/or improper performance of a transportation agreement as a result of which the carrier upon expiration of tern settled for delivery is unable to provide baggage accepted for transportation to an authorized person disregarding whether it was caused by actual loss of baggage, stealing, misdirection or mistaken provision in an intermediate airport.

Passenger Electronic Ticket and Baggage Ticket (hereinafter “Electronic Ticket”) – a document used to certify a passenger and baggage air transportation agreement in which information is presented in electronic digital form in electronic ticket data base of ЕТDB (e—ticket data base).

Electronic Audit Coupon – the main coupon of a traffic document. It contains compulsory information on a passenger and baggage transportation: carrier code, flight number, departure date, departure and destination points/airports codes for each flight, reservation class code. All information is identical to agent and flight coupons and is stored in a general data base in electronic form.

Electronic Flight Coupon – confirms a passenger’s purchase of transportation along a specified route. A number of flight coupons depends on the number of flights and can be from 1 to 4. A separate coupon is required for each route sector. After a passenger check-in flight coupons are stored in a general data base in electronic form.

Agent electronic coupon – is an appendix to an agent’s report and stored in electronic form in a general data base at the agency that filed a ticket.

Embargo – an airline’s refusal for a limited period to accept for transportation along a certain rout or its sector and to a certain place or a point of connecting airline a certain duly offered good or cargo type.

1.5. Abbreviations

1.5.1. In these rules the following abbreviations are used:

IАТА – International Air Transport Association.

ЕMD (Electronic Miscellaneous Document) means a personal carriage payment document used to deliver services (including additional services) to passengers, collect charges and fees in which the information about services, charges or fees is presented in an electronic digital format.

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