Frequently asked questions


Air ticket payment

  • Why can’t I pay for my order on the web-site with my bank card?
  • Can military personnel purchase tickets on the website under a travel order?
  • How can I pay for the air ticket when I buy it on the website?

  • Why can’t I pay for my order on the web-site with my bank card?

    There can be several causes for problems with payment with a bank card:

    1. Erroneously entered card data — check the entered card details for correctness and try again.
    2. Insufficient amount of funds on the card — top up the card or use another one.
    3. You pay for the order with a card that is not accepted for payment at www.nordstar.ru. Only Visa, MasterCard and MIR cards (including Visa Electron and Maestro) are accepted for payment. If you have a card of other payments systems, unfortunately, you will not be able to pay your order with it. Please, choose another available payment method or pay with another card.
    4. The card is closed for payments on the Internet — contact the support service of your bank to open the online payment function.
    5. Disruption of the Internet connection, loss of connection with the bank processing center.
    6. The system is unable to receive an authorization code from your bank. Try to pay with another card.

    Can military personnel purchase tickets on the website under a travel order?

    Military officers cannot purchase tickets on the Airline website under the travel order. In this regard you need to contact sales offices.

    How can I pay for the air ticket when I buy it on the website?

    At the moment, the following methods are used to purchase tickets on the website:

    • Convenient and safe way of payment by payment cards VISA, MasterCard, MIR
    • Cash payment through “Euroset” and “Svyaznoy” mobile phone outlet chains
    • Non-cash payment of tickets for legal entities

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