Requests to credit miles for NordStar flights are accepted for consideration within six (6) months from the date of the flight, provided that the passenger is registered in the “Easy to fly!” loyalty program as of the date of the flight. Request for restoration of miles can be filed using the “Declare a flight” service in the Personal Account of the “Easy to fly!” program.

Miles will be automatically credited to the personal account of the participant after taking the regular NordStar flight. If airports on the flight route are not equipped with automated departure control systems, miles will be credited within 45 days.

Miles will be credited to the account automatically, if you present the “Easy to fly!” program participant card or tell the personal account number when purchasing the ticket. It is important to specify the participant’s data (surname, name and date of birth) correctly to exclude errors in the accrual of miles.

If the participant of the program has not indicated the personal account number or has not presented the card when buying a ticket, he/she can use the “Declare a flight” service in the Personal Account of the “Easy to fly!” program.

Detailed information on the number of miles on the account is contained in the personal account of the participant on the website www.nordstar.ru.

Miles of various levels are awarded for taking of regular NordStar flights, as well as when upgrading to a higher status. For more information on accrual of miles, see Accumulation of miles section.

In the personal account of the program participant you can change the postal address for delivery of the participant’s card, as well as passport data and a phone number.

To change the surname, name, patronymic, date of birth, e-mail address, it is necessary to select through the Feedback Form the subject of the request and fill in the application for changing of the personal data. The application must be accompanied by a copy of the document indicated in the profile (passport, international passport), and in the case of change of the surname — copies of supporting documents (passport with a new surname, certificate of marriage or divorce).

1. In the Personal Account section, click the “Forgot Password” link.
2. In the appeared form, enter the program participant number that was assigned upon registration in the program and click the “Send” button.
3. A letter with the password recovery information and link to the page, where you can request a new password, will be sent to the e-mail address of the program participant.
4. To receive a new password, specify the program participant number and key that was sent with the password recovery letter and click the “Send” button.

You can register in the “Easy to fly!” program through the registration form in the Easy to fly section.