Frequently asked questions
Air ticket payment
Why can’t I pay for my order on the web-site with my bank card?
There can be several causes for problems with payment with a bank card:
- Erroneously entered card data — check the entered card details for correctness and try again.
- Insufficient amount of funds on the card — top up the card or use another one.
- You pay for the order with a card that is not accepted for payment at www.nordstar.ru. Only Visa, MasterCard and MIR cards (including Visa Electron and Maestro) are accepted for payment. If you have a card of other payments systems, unfortunately, you will not be able to pay your order with it. Please, choose another available payment method or pay with another card.
- The card is closed for payments on the Internet — contact the support service of your bank to open the online payment function.
- Disruption of the Internet connection, loss of connection with the bank processing center.
- The system is unable to receive an authorization code from your bank. Try to pay with another card.
Can military personnel purchase tickets on the website under a travel order?
Military officers cannot purchase tickets on the Airline website under the travel order. In this regard you need to contact sales offices.
How can I pay for the air ticket when I buy it on the website?
At the moment, the following methods are used to purchase tickets on the website:
- Convenient and safe way of payment by payment cards VISA, MasterCard, MIR
- Cash payment through “Euroset” and “Svyaznoy” mobile phone outlet chains
- Non-cash payment of tickets for legal entities