Safety and Quality

Safety and Quality

Flight Safety Policy

Safety of flights is one of the main functions of our activity. We are committed to development, implementation, continuous pursuance and improvement of strategies and methods with a view to ensuring that our aviation activities evolve under the conditions of balanced distribution of organizational resources aimed at achieving the highest level of safety and compliance with national and international standards in the provision of our services.

Starting with the General Director, the management of the Airline at all levels and all employees are responsible for achievement of the highest level of flight safety.

We commit ourselves to:

• Support the flight safety management by allocation of all appropriate resources, which will result in establishment of organizational culture that encourages introduction of the safe practices, facilitates effective communication and exchange of the flight safety information and actively manages the flight safety by attaching to the results thereof the same importance, as to the performance results of other management systems of the organization;
• Make flight safety management the first and foremost responsibility of all managers and employees;
• Clearly define for all personnel (both for managers and ordinary employees) the scope of their responsibility and duties concerning ensuring of safety of the Airline flights and functioning of our flight safety management system;
• Improve and apply processes for identification of hazards and management of the flight safety risks, including the hazard reporting system, in order to eliminate or minimize the flight safety risks associated with consequences of hazard occurrences arising from our production operations or activities to the lowest practically possible level;
• Guarantee that no action will be taken against any employee who reports a flight safety problem through the voluntary hazard reporting system, unless such report is reasonably indicative of unlawful acts, gross negligence or intentional or malicious violation of the rules or procedures by such employee;
• Ensure availability of qualified and trained human resources for implementation of the strategy of the flight safety processes;
• Ensure that all employees are provided with adequate and appropriate flight safety information and proper training to make sure that they are competent in the flight safety issues and that they are charged with only those tasks that are commensurate with their qualification;
• Identify and evaluate effectiveness of the flight safety management system using measurable performance indicators by areas of activity as a means for monitoring of operational performance of the organization and confirmation of effectiveness of the flight safety risk management at least once a year;
• Guarantee that in any situation caused by a conflict of interest between the Airline and customers, partners, suppliers, flight safety related objectives take precedence;
• Guarantee compliance of systems and services supplied from external sources for support of our production operations with our flight safety standards;
• Require strict compliance with the flight safety requirements established by the agreements of personnel of service organizations at the airports of the destinations network.

Aviation Security Policy

The purpose of the policy is to ensure safety, regularity and efficiency of the Airline activities by way of implementation of actions provided for by the Aviation Security Program aimed at ensuring safety of life and health of passengers, crew members and staff of the Airline during performance by them of their employment duties, and prevention of acts of unlawful interference in the operation of civil aviation, activities of the Airline, as well as attempts to inflict economic damage thereon.

Starting with the General Director, the management at all levels and all employees are responsible for achievement of the highest level of aviation security.

Method of achievement of the goal — from ensuring aviation security to aviation security management.

It is impossible to ensure aviation security without a well-structured system approach that includes necessary organizational structures, areas of responsibility, policies and procedures, i.e. without creation and organization of effective functioning of the Aviation Security Management System (SeMS) of the Airline.

We commit ourselves to:

• Make aviation security management the first and foremost responsibility of all managers and employees;
• Clearly define for all personnel (both for managers and ordinary employees) the scope of their responsibility and duties concerning ensuring of aviation security of the Airline and functioning of our aviation security management system;
• Improve and apply processes for identification of threat sources and management of the aviation security risks, including the aviation security threat reporting system, in order to eliminate or minimize the risks;
• Guarantee that no action will be taken against any employee who reports an aviation security problem through the voluntary hazard reporting system, unless such report is reasonably indicative of unlawful acts, gross negligence or intentional or malicious violation of the rules or procedures by such employee;
• Comply with statutory and regulatory requirements and standards of the Airline;
• Ensure availability of qualified and trained human resources for implementation of the strategy of the aviation security processes;
• Ensure that all employees are provided with adequate and appropriate aviation security information and proper training to make sure that they are competent in the aviation security issues and that they are charged with only those tasks that are commensurate with their qualification;
• Guarantee that in any situation caused by a conflict of interest between the Airline and customers, partners, suppliers, aviation security related objectives take precedence;
• Constantly improve our Aviation Security Management System by way of management processes that ensure adoption of appropriate and effective measures in the area of aviation security;
• Guarantee compliance of systems and services supplied from external sources for support of our production operations with our aviation security standards;
• Require strict compliance with the aviation security requirements established by the agreements of personnel of service organizations at the airports of the destinations network;
• Top management of JSC NordStar Airlines guarantees provision of the necessary conditions, including resources, for ensuring of safety and quality of the services provided.

Quality Policy

Joint Stock Company “NordStar” Airlines” is a company, activities of which are aimed at providing services for satisfaction of current and future needs of Customers. JSC NordStar Airlines strives for enhancement of quality of its services in the course of development and improvement.

Mission

Our objective is to meet desires and needs of our Customers. Our Customers shall always feel that it is EASY TO FLY with us!

This easiness is achieved by provision by our airline of a wide range of geographical routes, affordability of tickets for the desired destinations, particular attention to servicing and comfort of passengers on board of the airline aircrafts.

Our goal

JSC NordStar Airlines strives to gain its stable position in the aviation business of Russian air carriers by ensuring absolute safety, financial stability and orientation to the current needs of consumers.

Our principles

• Safety of flights;
• High level of aviation security;
• Understanding by all personnel of the Airline of Customer needs and orientation to complete satisfaction of these needs;
• Creation of the atmosphere of comfort and trust in communication with Customers;
• Systematic work on the Customer service level increase by way of expansion of the list of services provided while improving service technologies.

Strategic principles and objectives of JSC NordStar Airlines

Top management of JSC NordStar Airlines defined the following strategic directions and objectives for 2018-2021:

• Maintenance of the constant level of flight safety;
• Effective work due to improvement of production processes;
• Rational distribution of functions and responsibilities among employees of the Airline;
• Involvement of all personnel in implementation of the Airline Quality Policy.

Implementation of principles and accomplishment of strategic objectives is achieved by:

• Ensuring safety of flights due to transition to active methods of ensuring of flight safety and aviation security based on prevention of aviation accidents with the use of the risk management system;
• Attitude towards the passenger under the principle: «Client first!»;
• Continuous monitoring of compliance of the quality management system with the requirements of ISO 9001:2015;
• Carrying out of regular reviews of achievement of performance indicators established by the management;
• Carrying out on a regular basis of internal inspections of the flight safety performance and quality of the services provided;
• Ensuring requirements to regularity of operations;
• Carrying out of regular analysis: of activities of JSC NordStar Airlines, customer feedback; fulfillment of the set goals and quality policies for permanent fitness;
• Establishment and maintenance of the risk management system;
• Application of technologies aimed at preserving the environment and improving ecological conditions;
• Maintenance of the high qualification and professional growth, as well as competence of the personnel.

Top management of JSC NordStar Airlines implements the quality management system and strives to ensure compliance of the system with the requirements of ISO 9001:2015, and also undertakes to comply with these requirements and constantly improve and increase effectiveness of the quality management system.

Top management of JSC NordStar Airlines guarantees provision of the necessary conditions, including resources, for ensuring of safety and quality of the services provided.

Our Customers shall always feel that it is EASY TO FLY with us!